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Frequently asked questions
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Sowapi is an app that connects pet owners with pet sitters near them. Whether you need a walk, in-home pet-sitting or family boarding, Sowapi makes it easy to find a service to suit your needs. Simply create an account, search for available pet sitters, and book in just a few clicks.
Registering with Sowapi is quick and easy! Download the application, enter your basic information (name, email, password), then choose whether you’re a Pet Parent or a Pet Sitter. Then complete your profile and you’re ready to use the application.
Yes, Sowapi is available on both Android and iOS. You can download it for free from the App Store or Google Play Store.
You can manage your notifications directly in the application. Go to your profile settings, then to the “Notifications” section. You can choose which notifications you’d like to receive (new request, message, booking confirmation, etc.).
If you have forgotten your password, click on “Forgotten password” on the login screen. You will receive an email with a link to reset your password. Follow the instructions and you’ll be able to log back in shortly.
Yes, you can use Sowapi without activating GPS, but this may limit certain functions. For example, enabling GPS allows you to find pet sitters near you more quickly. We recommend you activate it for a better experience.
Once you’ve created your profile, you can search for pet sitters based on proximity, their services (walking, home sitting, boarding), and reviews left by other users. You can also refine your search according to your specific needs (particular pets, specialized services).
Pet sitters on Sowapi offer several services, such as:
- Walks: Ideal for days when you’re not available.
- Home visits: To feed, play with and care for your pet in your own home.
- Boarding: Your pet stays with the pet sitter while you’re away.
Yes, every pet sitter displays their skills and experience in their profile. You can use this information to choose a pet sitter who has experience with specific types of animals or special care needs.
For walks, Sowapi offers live GPS tracking. You can track where your pet is in real time and receive updates during the walk. Pet sitters can also share photos and reports after each service.
All pet sitters go through an identity verification process. In addition, you can consult the reviews and notes left by other pet parents who have used the services of this pet sitter. This allows you to choose with confidence.
Yes, you can chat with the pet sitter via internal messaging before confirming a booking. Some pet sitters are also open to pre-meetings to make sure everything is clear before the service. We recommend that you meet the pet sitter prior to any service.
When creating your service request, you can indicate your pet’s specific needs (medication, special diet, etc.). Make sure the pet sitter is aware of these details and is comfortable handling them.
Yes, when booking, you can indicate how many animals are to be taken care of. Some pet sitters may charge extra for multiple pets, which will be specified in their profile.
You can cancel a reservation directly from the request in the “Activity” menu.
However, a fee will be charged in the amount of the transaction fee detailed on your receipt.
After each service, Sowapi invites you to rate your experience. You can leave a rating and a comment to help other pet parents make their choice, and to thank the pet sitter if you were satisfied with the service.
To become a pet sitter, simply create an account, fill in your personal details and complete your profile with your experience, the services you offer, and your availability. Once your account has been verified, you can start receiving requests from pet parents.
You can offer several types of services:
- Walks: Take your customers’ dogs for a walk.
- Home visits: Take care of pets in their owners’ homes.
- Boarding: Take pets into your home while their owners are away.
- Special care: Offer special care services (medication, light medical care) if you have the experience.
Yes, as a pet sitter, you have the flexibility to set your own rates for each service and your own hours of availability. You can adjust these settings at any time via your profile.
All payments are made via the Sowapi application. Once the service has been completed, the amount due is automatically transferred to your bank account via our secure Stripe system. This saves you the hassle of handling cash payments.
If you need to cancel a booking after accepting it, you can do so via the app. We recommend that you contact the pet parent to inform them. Please note that frequent cancellations may affect your profile and reputation on the platform. In addition, any transaction fees paid by the pet-parent will be deducted from your next payment.
To maximize your chances of receiving requests, make sure your profile is complete, with professional photos and a description detailing your skills and experience. Encourage your customers to leave positive reviews after each service, as this improves your visibility on the platform.
Yes, you are free to accept or refuse requests according to your availability and preferences. If you refuse a request, it will be automatically cancelled and the pet parent will be able to look for another pet sitter.
Yes, as long as you’re able to manage several animals and your services don’t overlap, you can accept reservations from several customers simultaneously. Just make sure that each animal receives the appropriate care and attention.
GPS tracking lets you share your pet’s walk with the pet parent in real time. Activate this function at the start of the walk so that the owner can follow the route and receive updates. It’s a great way to ensure transparency and build trust with your customers.
Yes, pet parents are invited to leave reviews and ratings after each service. These reviews are essential to improve your profile and attract more customers. Make sure you offer a quality service to receive positive feedback.
Payments on Sowapi are made via a secure system. When you book a service, you can make the payment directly via the app. Funds are securely stored until the service is completed, and then transferred to the pet sitter.
Sowapi accepts credit and debit card payments via our payment service provider, Stripe. Transactions are fully secure and encrypted.
Yes, payments are secure thanks to our partnership with Stripe. Your payment information is never stored on our servers, and all transactions are encrypted to guarantee the confidentiality and security of your data.
Once the service has been completed, payment is automatically transferred to the pet sitter’s bank account via Stripe. There may be a short processing time, but funds are usually available within a few days.
Pet parents can sign up for various subscriptions to enjoy exclusive benefits, such as access to more pet sitters, unlimited requests, and advanced features. Subscriptions are renewed automatically, but can be cancelled at any time from your account settings.
Pet parents can sign up for various subscriptions to enjoy exclusive benefits, such as access to more pet sitters, unlimited requests, and advanced features. Subscriptions are renewed automatically, but can be cancelled at any time from your account settings.
Yes, Sowapi subscriptions are automatically renewed at the end of each period (monthly, quarterly or annually). You can cancel automatic renewal at any time from your account settings.
Yes, you can cancel your subscription at any time. However, you will continue to benefit from the subscription services until the end of the current period. After that, your account will be switched to standard use.
If you cancel a booking shortly before the start of the service, cancellation charges may apply. Cancellation conditions and associated charges are clearly indicated at the time of booking.
If you are not satisfied with the service provided by a pet sitter, we encourage you to contact us via Customer Service. We will assess the situation and do our best to find a suitable solution. However, refunds are made on a case-by-case basis, depending on the circumstances.
Yes, you can switch from one subscription to another (monthly, quarterly, annual) at any time. The change will take effect at the next billing cycle.
Yes, your personal data is secure on Sowapi. We use advanced encryption technologies to protect your information and we comply with European and Swiss data protection regulations (RGPD).
Sowapi never stores your payment information. All transactions are processed securely by our partner Stripe, which is PCI-DSS compliant to guarantee the security of financial data.
To protect your account, make sure you use a unique and secure password, and don’t share it with anyone. Also activate security notifications to be informed of any suspicious activity on your account.
If you decide to delete your account, all your data will be permanently deleted from our servers. This action is irreversible and you will no longer be able to access your information or booking history.
You can consult and modify your personal data at any time by accessing the “My profile” section in the application. This includes your contact information, address and preferences.
Sowapi uses your data solely to improve your user experience, in particular to put you in touch with pet sitters or pet parents near you. Your data is also used for internal communication purposes, such as sending you notifications about services or marketing messages (if you have consented).
If you receive a suspicious or dubious message via the application’s messaging system, we advise you not to reply to it and to report it immediately to our support team. We will take the necessary steps to ensure your safety and that of other users.
Yes, GPS tracking is completely secure. Location data is shared only between the pet parent and the pet sitter concerned, and is not accessible to other users or third parties.
In accordance with the RGPD and data protection laws, you have the right to access, correct or delete your personal data. To exercise these rights, you can contact us via Sowapi support or consult the options in your profile settings.
If we detect a breach of your personal data, we will inform you immediately and take all necessary measures to secure your account. You can also report any suspicions by contacting our support team.
No, Sowapi does not store your payment information after you have completed a service. All transactions are processed securely via our payment provider Stripe, and your data is never stored on our servers.
If you no longer receive notifications, check your phone’s settings to ensure that notifications for Sowapi are enabled.
If you encounter any malfunctions, first check that you have the latest version of the application. You can also try restarting the application or reinstalling it. If the problem persists, contact our support team via the application or by email for assistance.
If you are unable to log in, first check your login details (email and password). If you’ve forgotten your password, you can click on “Forgot password” to receive a reset link by e-mail. If the problem persists, please contact support for assistance.
You can report a bug or technical problem directly via the application in the “Support” section, or by sending an email to our support team. Don’t forget to provide as many details as possible (screenshot, device type, etc.) so that we can resolve the problem quickly.
Make sure you have a stable Internet connection and check that your device has sufficient storage space. If you’re still having trouble updating Sowapi, you can try uninstalling and then reinstalling the application. You won’t lose your data by reconnecting to your account.
If your account has been blocked, it may be due to suspicious activity or a violation of the terms of use. Contact our support team for information on the reason for the block and the steps to follow to reactivate your account. We recommend that you activate it for a better experience.
You can contact our support team directly via the application by accessing the “Support” section or by sending us an email at [adresse email]. We are available to answer all your questions and resolve any problems you may encounter.
Currently, Sowapi is only available as a mobile app on iOS and Android. We don’t yet offer a web version, but all features can be accessed via your phone or tablet.
If you have forgotten your password, click on “Forgotten password” on the login screen. You will receive an email with a link to reset your password. If you don’t receive the email, check your spam or contact support for assistance.
Yes, Sowapi is available in several languages, including French, English, German, Spanish and Portuguese. You can change the application language in the settings.
If you become aware of inappropriate behavior or a breach of the terms of use, you can report the user concerned directly via his or her profile or by contacting our support team. Every report is carefully examined and, if necessary, appropriate action will be taken.
You can check if you have the latest version of Sowapi by visiting the App Store or Google Play Store. If an update is available, you’ll see an “Update” button. We recommend you always use the latest version to benefit from new features and bug fixes.
To uninstall the application, go to your phone’s settings and select Sowapi, then click on “Uninstall”. You can then reinstall it via the App Store or Google Play. Your data will not be lost as long as you log back in with your existing credentials.
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