General terms and conditions of sale and use

Updated version: October 2024

I – About the terms and conditions

I.1 – Scope of application

These general terms and conditions of sale and use (hereinafter referred to as the “GTCU”) apply to the services offered on the SOWAPI mobile application and/or on the https://sowapi.com/ website.

The services offered under the SOWAPI trademark are provided by NES link SA, a limited company incorporated under Swiss law, registered with the Lower Valais Commercial Register under number CHE-419.069.071 and headquartered in Sion (hereinafter referred to as “SOWAPI”).

I.2 – Definitions

Unless the context indicates otherwise, the terms and expressions in the contract, as defined below, have the following meanings:

  • SOWAPI“refers to the mobile application that connects pet owners with private or professional service providers. The SOWAPI trademark is registered and operated by NES link SA. The mobile application is available on the Apple Store and Google Play.
  • Administrators“means the persons authorized to operate, manage and process information in connection with SOWAPI.
  • the Parties“means SOWAPI and its members.
  • Member“means the natural person who has created a User Account on SOWAPI. The Member may be either a pet owner (hereinafter referred to as “Member-pet parent”) or a private individual wishing to care for animals (hereinafter referred to as “Member-pet sitter”) who has accepted these GTCU by creating a User Account on SOWAPI.
  • User account“means the account that must be created to access SOWAPI services.
  • Member-pet parent“refers to the natural or legal person who uses a service available on SOWAPI, i.e. the pet-parent.
  • Member-pet sitter“refers to the individual or legal entity offering a service on SOWAPI, i.e. the pet sitter.
  • Animal“means dogs, cats, ferrets, rodents, rabbits, fish, birds, reptiles, equines and other pets, the list being non-exhaustive.
  • Service“or Matchmaking Service refers to all the services and search tools developed for the purpose of bringing together Member-users on SOWAPI.
  • Service“refers to all services provided by pet-sitting Members via SOWAPI.
  • Subscription“means a contract between the Parties whereby the Member agrees to pay a fixed amount on a recurring basis for a defined period in exchange for access to the Services offered on the Platform.
  • Terms“or “Terms and Conditions“means the current terms and conditions.

I.3 – Acceptance of terms and conditions

Use of SOWAPI is subject to unconditional acceptance of these Terms and Conditions. The terms and conditions set forth the rights and obligations of SOWAPI and its members (valid for all parties or for one party at a time). By confirming his registration, creating a User Account, concluding a subscription or using a service, the member confirms that he has read, understood and accepted the terms and conditions for his registration on SOWAPI. Any transfer of a User Account or data to a third party is strictly forbidden. Only by agreeing to the terms and conditions can members take advantage of the services offered on SOWAPI. The General Terms and Conditions must be accepted in their entirety. It is not possible for members to accept them only in part. By accepting the GTCU, the member accepts in particular point VI.1 – Processing of personal data.

The Administrators reserve the right to delete a User Account if a member breaches the obligations set out in these Terms and Conditions.

I.4 – Modification of the GTCU

The Administrators reserve the right to modify the Terms and Conditions, the offers on SOWAPI or the operation of the services at any time.

Changes to the Terms and Conditions will come into effect immediately, as soon as they are posted online and after members have been informed in advance. Rejection of new terms and conditions must in all cases be explicit and announced by e-mail to info@sowapi.com

. Le rejet des conditions conduira à une suppression du Compte utilisateur ou à une impossibilité d’utiliser les services.

I.5 – Creation and conditions of the User Account on SOWAPI

In order to register on SOWAPI, each Member must :

  1. Create a user account
  2. Provide truthful personal information, the documents required to verify your profile and complete the questionnaire for the type of profile you have created.

By creating a User Account, the member also warrants and confirms:

  • He/she is of legal age in his/her country of residence
  • That he has full civil rights
  • That the information provided in the registration form is accurate, up-to-date and not misleading.
  • That he is entitled to benefit from the services offered on SOWAPI under all laws or regulations of his country of residence or that apply to him
  • That it does not transfer or give access to its User Account to a third party
  • That he/she is solely responsible for maintaining the confidentiality of his/her User Account and password.

The Member is responsible for the information transmitted to SOWAPI via his/her User Account and for its accuracy. If the information is incorrect, the Member undertakes to correct it immediately via his/her Account or to inform the Administrators at the following e-mail address info@sowapi.com.

The Administrators cannot be held responsible for false or fraudulent information provided by members.

The member agrees not to create or use any User Accounts other than the one originally created, whether in his/her own name, in the name of a third party or under a false identity. Any exception to this rule must be explicitly requested by the member and approved by the Administrators.

If a new User Account is created or used in the same name or in the name of a third party without the authorization of the Administrators, this will result in the immediate deletion of the member’s User Account and associated benefits.

II – Matchmaking services available on SOWAPI :

II.1 – Description of services and procurement

SOWAPI offers a Matchmaking Service between Member-Pet Parent and Member-Pet Sitter which includes :

Þ Search for pet sitters according to criteria defined by Member-Parents.

Þ View profiles and put Member-Pet Parent and Member-Pet Sitter in touch, with reciprocal access to profiles.

Þ Request, validation or cancellation of services

Þ Messaging between Members

Þ Walk service with geolocation via Google Maps and walk report.

Þ Secure online payment via our payment service provider

Þ Other services available on SOWAPI in the test phase.

The Matchmaking Service allows you to obtain the following services directly provided and offered by the Member-pet sitter:

Þ Walks Dog walks from a location agreed upon by the Members.

Þ Home visits Care of the animal at the Member-Parent’s home or at another agreed location.

Þ Family boarding Childcare with a member-pet sitter for an agreed period.

Þ Other test services available on SOWAPI

II.2 – Responsibility for Services

The Connection Service provided by SOWAPI does not include the Services listed in point II.1. which are provided exclusively under the responsibility of the Member-pet sitter, in accordance with the contractual terms agreed between the Members.

Members are responsible for concluding a contract for the Services. The Directors decline all responsibility in the event of non-compliance with the commitments between the parties.

Pet Sitter Members are responsible for complying with local regulations, including, but not limited to, work authorization requirements, liability insurance and other legal requirements specific to their country of residence. NES link SA declines all responsibility in the event of non-compliance by Members with these laws.

II.3 – Rates for pet sitter services

Pet sitter members are solely responsible for the price they set on their profile.

It is the responsibility of the Parent-Pet Member and the Sitter-Pet Member to carry out the administrative and legal procedures incumbent upon them.

SOWAPI does not take any commission on the Member-pet sitter fee.

If payment for services is not made from SOWAPI or in the event of fraudulent use of payment instruments by Members, no form of liability shall be accepted in respect of the Directors.

For online payment of services, please refer to the chapter on payments

III – Recommendations and responsibilities of the Parties

III.1 – Directors’ responsibilities

The Administrators do their utmost to ensure the regular updating of data and the proper execution of the Matchmaking Service. SOWAPI is a third party to the relationship between Members.

SOWAPI Members act under their entire responsibility. Consequently, the Administrators decline all responsibility for the performance of the Services, for the quality of the work of the Member-pet sitters, and for any contractual dispute between Members. The Administrators ensure the accuracy of the content published on SOWAPI, but do not guarantee its completeness or quality.

In the event of collaboration between Members, the Directors are neither contracting parties nor arbitrators. They cannot be held responsible for disputes between Members. The Member-pet parent and the Member-pet sitter must enter into a contract with each other and waive all claims against the Administrators.

Any inappropriate behavior should be reported immediately via Profile > Help and support > Need help?

These GCU do not create any partnership or right to act on behalf of the Directors.

III.2 – Responsibilities of the pet-parent member

When creating a user account, the Parent Member undertakes to provide accurate information about himself/herself, as required for the performance of the service. They also agree to comply with all applicable laws and regulations.

Any inappropriate behavior, whether towards other users, animals or these GTCU, may result in exclusion from the platform without notice.

III.2.a Animal profile

When registering, the Member-Pet Parent undertakes to complete the profile with all the characteristics of his or her Animal, as close as possible to the truth. These characteristics include the Animal’s particular behaviors (for example: runaway animal, sick animal, destructive animal, crying animal, barking dog, aggressive animal, sociable animal, animal that does not like children, etc.) and the instructions relating to safety, maintenance and biological, physiological, sanitary and behavioral needs that must be respected during the performance of the Service.

The Member-pet parent is hereby informed that failure to comply with this condition may result in the Member-pet sitter refusing to provide the Services and being excluded from SOWAPI. Consequently, no reimbursement may be claimed. In addition, the Member-Pet Sitter may require the Member-Pet Parent to pick up the animal or have it picked up during the day, at the Member-Pet Parent’s expense. If the Member-Pet-Parent is unable to collect the animal, the Member-Pet-Sitter may decide, on the one hand, to charge an additional fee, or on the other hand, to place the animal in a boarding kennel or an association, the costs being borne by the Member-Pet-Parent. This decision will be taken according to the seriousness of the animal’s undeclared and proven behavior.

The Administrators remind the parent member that he/she is responsible for any bites or damage caused by the animal.

The member-pet parent is required to take out civil liability insurance covering the specific risks associated with his or her pet, including in the event of material damage or bodily injury caused by the pet. NES link SA declines all responsibility in the event of failure to take out such insurance.

III.2.b Choosing a member-pet sitter

The Administrators strongly recommend that the Member-Pet Parent meet with the Member-Pet Sitter prior to any assignment, to ensure that the Member-Pet Sitter is capable of taking charge of the animal.

To this end, the Member-Pet Parent undertakes to contact the Member-Pet Sitter as soon as possible. If the Member-Pet-Parent considers that the Member-Pet-Sitter does not meet his or her expectations, or that the Member-Pet-Sorter is clearly incompetent to carry out the requested Service, the Member-Pet-Parent must not entrust the animal to the Member-Pet-Sorter. The choice must be made on the basis of their characteristics and their ability to handle the animal to be cared for. In the event of manifest incompetence on the part of the Member-pet sitter to carry out a Service, the Member-pet parent may inform the Administrators without delay by e-mail to info@sowapi.com.

It is reminded that the content made available to the Member-pet parent on SOWAPI is given by the Member-pet sitter. The Administrators do not guarantee that the information contained on SOWAPI is free of inaccuracies. In this respect, it is the responsibility of the Member-Petter, using the messaging system and tools made available to him/her, to ensure the accuracy of the information transmitted and to take all necessary precautions in order to make his/her choice and assume his/her responsibilities.

Under no circumstances can the Administrators be held responsible for the choice or withdrawal of the Member-pet sitter.

III.3 – Responsibilities of the Member-pet sitter

Members-pet sitters are required to comply with the law and to take the necessary measures to provide their services in a responsible manner. They undertake to:

  • Not to accept custody of an animal for which they are unable to provide care, particularly in the case of specific needs or behaviors not declared by the parent Member.
  • Study and comply with the legal and regulatory provisions applicable to their personal situation and to the care of animals in their place of residence.
  • Take out civil liability insurance covering all services and risks related to the animals in their care, including in the event of material or physical damage caused to third parties or to the animal itself. No service will be provided without this insurance.
  • Find out about and comply with tax and social security obligations relating to income from their services, including reporting and payment obligations. To avoid any problems arising from administrative or criminal offences, it is advisable to consult the local tax authorities.
  • To deliver services on time, using only the tools provided on SOWAPI.

The Member-Pet Sitter is fully responsible for the animals in his care and must ensure their well-being throughout the service. The Member-Pet Sitter must respect the biological, physiological and behavioral needs of each animal, taking into account the information provided by the Member-Pet Parent. This includes:

  1. Safety The pet sitter must ensure that the animal is not exposed to any danger, whether indoors or outdoors.
  2. Pet care The pet must be fed, watered and cared for according to the instructions given by the pet parent. In the event of an emergency, the pet sitter must react quickly and contact a veterinarian if necessary.
  3. Health Health: If the pet shows any signs of illness or discomfort during the service, the pet sitter must immediately inform the pet parent and, if necessary, consult a veterinarian.
  4. Behavior If the animal behaves in a dangerous or problematic manner that has not been declared at the time of booking (e.g. aggressiveness, destruction), the Member-Pet Sitter may demand the immediate recovery of the animal at the Member-Pet Parent’s expense.

In the event of an incident (injury, illness, loss or death of the animal), the Member-Pet Sitter is responsible for taking all necessary measures to remedy the situation and must immediately inform the Member-Pet Parent. In the absence of clear instructions from the parent Member-Pet, or in the event of an emergency situation, the Member-Pet Sitter must act in the animal’s best interest.

NES Link SA accepts no responsibility for damage, loss or disputes between Pet-Parent Members and Pet-Sitter Members before, during or after services. Any complaints should be addressed directly to the Member-pet sitter concerned.

In the event of non-compliance with legal or regulatory obligations, or gross negligence in the care of the animal, NES Link SA reserves the right to suspend or terminate the Member-pet sitter’s account without prior notice.

IV – Accessibility to SOWAPI

IV.1 – Unavailability, suspension or interruption of services

The Administrators make every effort to ensure that SOWAPI is available 24 hours a day, 7 days a week. However, access to SOWAPI may be interrupted as part of maintenance operations, hardware or software upgrades, emergency site repairs, or as a result of circumstances beyond the control of the Administrators. The Administrators undertake to take all reasonable measures to limit such disruptions, insofar as they are attributable to them.

Members acknowledge and agree that the Administrators shall not be liable to them for any unavailability, suspension or interruption of SOWAPI and shall not be liable for any direct or indirect damages of any kind resulting therefrom.

In all cases, and without prejudice to what has just been stated above and in the other clauses concerning the absence of liability of the Directors, any cause of liability that may be held against the Directors shall not give rise to any payment of damages.

IV.2 – Exclusion of a member

In the event of non-compliance with all or part of the obligations arising from these GTCU, payment incident, delivery of erroneous information when creating the User Account or acts likely to harm the interests of the Administrators or for any other objective reason, Members acknowledge and accept that the Administrators reserve the right to suspend, at any time and without prior notice, access to SOWAPI or, depending on the seriousness of the acts, to terminate the Member’s subscription and User Account without any damages being claimed.

The Directors also reserve the right to refuse to contract with a Member who has been expelled or sanctioned for such conduct.


V – Online payments

V.1 – Payment processing

In order to provide secure payment processing, the Administrators have included Stripe as a provider. By using SOWAPI, Members or any person they authorize to make payments, declare that they accept the present terms and conditions as well as those of the third-party payment service provider, Stripe. This authorization includes acceptance of credit card payment fees, payment processing times, and refund policies as set forth in these terms and conditions.

V.1.a – Safety and compliance

Stripe is PCI-DSS (Payment Card Industry Data Security Standard) compliant, which means that all transactions are secure and protected against fraud.

V.1.a – Processing of personal data

Members’ personal and banking information is never stored by SOWAPI, but directly managed by Stripe.

V.1.a – Credit card payment disputes

Stripe’s FAQs for end customers can be found at this link where you can contact the 24/7 helpdesk.

V.2 – For pet sitter members

SOWAPI uses Stripe Connect as its service provider to manage the payments and remittances of pet sitters in a secure and compliant manner.

V.2.a – Creating and logging on to a Stripe Connect account

In order to receive payments for their services, Member-pet sitters must create a Stripe Connect account. This process is mandatory to allow funds to be received directly into their bank account. When creating a Stripe Connect account, Member-pet sitters will be asked to enter their bank details and submit identification documents for compliance purposes (KYC verification – Know Your Customer).

The Member-pet sitter can access his Stripe space at any time via the secure link :https://connect.stripe.com/express_login

V.2.b – Stripe Connect account management

From their SOWAPI dashboard, accessible via the “My Income” tab, Member-pet sitter can view their payment balances, consult recent transactions, and track upcoming payments. By logging into their Stripe account, Member-pet sitter can also manage their banking information, download their tax forms, and track payments already made or scheduled in real time.

If you have any problems or questions, Stripe support is available via

https://support.stripe.com/express

V.2.c – Charges for using Stripe Connect

Stripe Connect Express users are charged a monthly fee of USD 2 per active user. This amount is credited to the balance on the first transaction of the calendar month.

V.2.d – Cancellation fees

If the service is cancelled after payment has been made by the Member-Pet-Parent, the Member-Pet-Sitter is liable for the transaction fees. These fees will be credited to the balance of the next payment.

In the event of cancellation of the service after payment has been made by the Parent Member, the latter will be responsible for the transaction costs. No balance will be credited.

V.3 – For parent-members

V.3.a – Repayment period

In the event of a refund, the funds will be credited to the bank account linked to the card used for payment within 5 to 10 working days. This period may vary depending on the bank and the type of card used.

V.3.b – Transaction costs

Each payment made via SOWAPI incurs transaction fees, which cover, in particular, the management of online payments, the reduction of fraud risks and the management of disputes. These fees are included in the total amount paid by the Parent Member when booking a service.

V.3.c – Cancellation fees

In the event of cancellation of the service after payment has been made by the Member-Pet-Parent, the Member-Pet-Sitter is liable for the transaction costs.

In the event of cancellation of the service after payment has been made by the Parent Member, the latter will bear the transaction costs.

VI – Processing and protection of personal data

VI.1 – Processing of personal data

When using SOWAPI, Members may be asked to provide certain personal data, including when registering or using the platform (such as time of visit, browser type, IP address, etc.). By providing their personal data to the application, Members consent to their processing by NES Link SA, in accordance with the privacy policy available at this address : https://sowapi.com/politique-de-confidentialite.

In accordance with the 2023 revision of the Federal Data Protection Act (DPA)NES Link SA is committed to guaranteeing the transparency, security and confidentiality of personal data provided by users. For Members residing in the European Union, NES Link SA also ensures data portability in accordance with the General Data Protection Regulation (RGPD).

Members may at any time exercise their rights, in particular by requesting the portability or deletion of their personal data, in accordance with these regulations. All requests should be sent to the following address info@sowapi.com

VI.2 – Use of data supplied

When creating a user account, SOWAPI collects personal information necessary for the proper execution of services. Without this information, certain functionalities may not be accessible. The following information is collected:

  • Personal details: When creating a user account, you will be asked to provide information such as first name, last name, e-mail address, telephone number, as well as a description and relevant skills. Additional information, such as address, date of birth and profile photo, may also be requested for certain features.
  • Animal information: In order to use some of SOWAPI’s features, information about the animal’s characteristics is required, such as its name, age, breed, and other specific details allowing services to be personalized.
  • Payment information : To process payments on SOWAPI, it is necessary to provide payment information, such as bank details, credit card number, or IBAN for bank transfers. This information is processed securely via our payment service providers (such as Stripe).
  • Location data (geolocation): For certain functionalities, such as locating pet sitters or searching for nearby services, SOWAPI may collect location data. This includes occasional access to the user’s geographical position (with explicit consent) or the full address provided.
  • User preferences: Users can provide information about their service preferences, such as the type of service they are looking for (walking, visiting, boarding), their pets’ habits, or notification preferences.
  • Consent for marketing communications: SOWAPI may collect consent from users to send marketing communications, such as promotional offers or newsletters. This consent may be withdrawn at any time by the user.
  • Identity verification information: To ensure a trusted environment, SOWAPI may request identity verification information, such as copies of official documents (ID, passport) or other means of authentication.

VI.3 – Content entered on SOWAPI by Members

Members are responsible for the content they publish on SOWAPI. They must notify the Administrators of any illicit content so that it can be promptly removed. The Administrators will remove any content that is defamatory, abusive, illegal or infringes the rights of third parties as soon as they become aware of it.

Member-pet sitters and Member-pet parents agree to have their opinions and comments published on their profile, as well as their level of experience calculated according to the criteria defined by the Administrators.

By posting reviews or ratings, Members grant NES Link SA a non-exclusive, royalty-free right to use, reproduce and distribute such content for commercial purposes, without compensation.

VII – Subscriptions

VII.1 – Subscribing

A subscription is required to access SOWAPI services. It can only be done via the Apple or Google stores, or on our website.

SOWAPI offers several automatically renewable subscriptions.

By subscribing, the Member and parent accepts the GTCU, understands them and accepts them unreservedly.

VII.2 – Subscription management

All purchases made via the App Store or Google Play are subject to their Terms and Conditions. The stores act as distributors and handle refunds and cancellations.

Please contact the respective customer service department to request a refund or cancel the next automatic renewal of your SOWAPI subscription in your Apple or Google account.

VII.3 – Cancellation of automatic subscription renewal

Without any action on the part of the Member, the subscription is renewed tacitly on the expiry date for a period equal to that subscribed. Members may cancel their subscription at any time via their account on the Apple or Google stores.

Cancellation will take effect on the next billing date and no refund will be made for the current period.

On the App Store (iPhone/iPad) :

  1. Go to Settings > [Votre nom] > Subscriptions.
  2. Select SOWAPI and press Cancel.

On Google Play (Android) :

  1. Open the Google Play Store > [Votre profil] > Subscriptions.
  2. Select SOWAPI and press Cancel.

VIII – Legal relations

VIII.1 – Intellectual property

SOWAPI is operated by NES link SA. All elements of SOWAPI, whether visual or audio, texts, layouts, illustrations, photographs, documents and other elements, including the underlying technology, are protected by copyright and trademark law. Any total or partial reproduction of the elements accessible and appearing on SOWAPI is strictly forbidden.

Visitors to SOWAPI undertake not to reproduce any of the elements. Any use to the contrary, in whole or in part, or of any of its elements, shall constitute an infringement liable to result in civil and/or criminal proceedings and expose the offending visitor to the relevant penalties.

The SOWAPI trademark is protected not only in Switzerland, but also in the European Union and other territories where the application is used. Any violation of the SOWAPI trademark will result in civil and/or criminal proceedings in the competent courts.

VIII.2 – Safeguard clause

If one or more stipulations of these GCUV are declared invalid pursuant to a law or regulation or a final court decision, the other stipulations shall remain in full force and effect.

VIII.3 – Transfer of rights and obligations

In the event of a total or partial transfer of SOWAPI’s business, the contracts binding the Members and SOWAPI and/or their successors and assigns shall remain binding between the Parties. The contracts, rights and obligations of the Directors may in any event be assigned or transferred without the prior consent of the Members.

VIII.4 – Force majeure

The Directors shall not be held liable for total or partial breach of contract caused by an event of force majeure beyond their control.

VIII.5 – Agreement on proof

The Member acknowledges the validity and probative value of electronic exchanges and records kept by the Administrators and accepts that these elements have the same probative value as a written document signed by hand. Members acknowledge that SOWAPI’s communications and computerized records shall be considered by the Parties as proof of exchanges, orders, payments and transactions between the Parties, unless proven otherwise.

In the event that Les Administrateurs should have to communicate them, they will be considered to be admissible, valid and enforceable between the Parties, in the same manner, under the same conditions and with the same evidential force as any document drawn up, received or kept in writing, except in the event of an obvious error on the part of Les Administrateurs.

VIII.6 – Disputes

VIII.6.a – Prescription

Any claim against Les Administrateurs in connection with these GCU shall be barred within one year. It is irrevocable that the Member waives any payment that has not been requested within one year. Unclaimed sums shall be forfeited to SOWAPI.

VIII.6.b – Applicable law and jurisdiction

These GTCU are governed by Swiss law. For Members residing in the European Union, these GTCU are subject to Swiss law, but without prejudice to the legal provisions relating to consumer protection in their country of residence, which may grant them additional rights.

In the event of a dispute, the Administrators will actively seek an amicable solution with the Member, and only if the amicable solution is unsuccessful within 90 days will the most diligent of the Parties be free to take legal action. If necessary, the competent jurisdiction in the event of a dispute will be deemed to be the competent courts of the place where the Directors have their registered office, and the place of jurisdiction will therefore be Sion in Switzerland.

VIII.6.c – Disputes

Prior to any legal proceedings, NES link SA strongly recommends the use of a mediation service in order to resolve any dispute amicably. Should mediation fail, the parties may take legal action in accordance with these GTCU.

To the extent permitted by applicable law, NES link SA’s liability in the event of a claim or dispute with a Member shall be limited to the amount paid by the Member for the services provided via the SOWAPI.

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Politique de confidentialité

Version a été mise à jour : octobre 2024   La présente politique de confidentialité explique comment SOWAPI, exploitée par NES Link SA, collecte, utilise et protège les données personnelles des utilisateurs. Nous nous engageons à respecter la confidentialité de vos informations et à garantir leur sécurité conformément aux lois applicables, notamment la Loi fédérale sur la protection des données (LPD) et le Règlement Général sur la Protection des Données (RGPD). Les termes définis dans les Conditions Générales de Vente et d’utilisation sont applicables à la présente Politique de confidentialité. 1. Données personnelles Lors de l'utilisation de SOWAPI, certaines données personnelles peuvent être collectées pour permettre la fourniture de nos services, assurer leur bon fonctionnement, et améliorer l'expérience utilisateur. Ces données comprennent :
  • Coordonnées personnelles : prénom, nom, adresse e-mail, numéro de téléphone, date de naissance et une photo de profil.
  • Informations sur l’animal : nom, âge, race, caractéristiques particulières (ex. : allergies, comportements).
  • Données de paiement : informations bancaires (ex. : IBAN, coordonnées de carte de crédit) traitées de manière sécurisée via des prestataires tiers comme Stripe.
  • Données de géolocalisation : utilisées pour localiser les services et afficher les Membres-pet sitters proches (avec consentement explicite).
  • Préférences de service : types de services recherchés, préférences de notifications.
  • Informations de vérification d’identité : des documents d’identification (ex. : pièce d’identité, passeport) peuvent être demandés pour garantir la confiance et la sécurité de SOWAPI.
En utilisant SOWAPI, vous donnez votre consentement explicite à la collecte et au traitement de vos données personnelles conformément à cette politique de confidentialité. Nos traitements de données reposent sur plusieurs bases légales :
  • Exécution d’un contrat : pour la fourniture des services SOWAPI.
  • Consentement : pour les traitements nécessitant une autorisation expresse (ex. : utilisation des cookies, partage des données avec des tiers).
  • Intérêt légitime : pour l’amélioration des services, la sécurité de la plateforme, et l’analyse de l’usage des services.
Le terme "traitement" désigne toute opération relative à des données personnelles, y compris, mais sans s'y limiter, la collecte, la conservation, l'exploitation, la modification, la communication, l'archivage ou la destruction de ces données. Le maître du fichier est : NES link SA, Rue de la Blancherie 5, 1950 Sion, Suisse Vous pouvez adresser vos requêtes en matière de protection des données à l’adresse suivante : info@sowapi.com 2. Utilisation des données personnelles Lorsque vous vous inscrivez sur SOWAPI, vos Données Personnelles seront utilisées pour gérer votre compte et communiquer avec vous. Soit :
  • Fournir et améliorer les services proposés sur SOWAPI.
  • Établir des statistiques
  • Permettre la mise en relation entre les Membres-pet parents et les Membres-pet sitters.
  • Faciliter la gestion des paiements et des abonnements.
  • Personnaliser l'expérience utilisateur en fonction de ses préférences.
  • Assurer le respect des obligations légales et réglementaires.
  • Recevoir nos newsletters (sous réserve d’une désinscription de votre part)
  • Informer d’une offre ou d’un évènement
  • Appliquer nos conditions générales ou tout autre opération décrite au moment de la collecte.
3. Consentement et droits des Membres En créant un compte sur SOWAPI, vous consentez explicitement à la collecte, au traitement et à l'utilisation de vos données personnelles conformément à cette politique de confidentialité. Conformément aux lois en vigueur, vous disposez des droits suivants : Droit d'accès : vous pouvez demander à accéder aux données personnelles que nous détenons sur vous. Droit de rectification : vous avez le droit de demander la correction de vos informations personnelles si elles sont incorrectes. Droit à l'effacement : vous pouvez demander la suppression de vos données personnelles, sous réserve des obligations légales (ex. : conservation de données pour des raisons comptables). Droit à la portabilité : pour les utilisateurs résidant dans l'Union européenne, vous pouvez demander à recevoir une copie de vos données dans un format structuré et lisible par machine. En cas de modification substantielle de cette politique de confidentialité, vous serez informé et invité à renouveler votre consentement. Nous vous informerons également des nouvelles finalités de traitement et de tout changement significatif dans l'utilisation de vos données. Pour exercer vos droits, contactez-nous à : info@sowapi.com 4. Partage des données avec des tiers Nous partageons certaines informations avec des tiers dans le cadre des services que nous fournissons. Ces partenaires incluent : ·       Stripe pour le traitement des paiements. ·       Google Maps pour la localisation des services proches. ·       Facebook : pour l’intégration de fonctionnalités et de services publicitaires ciblés. ·       Partenaires commerciaux : pour proposer des offres ou des services liés aux besoins de nos utilisateurs. Ces tiers sont tenus de respecter des normes strictes en matière de protection des données et n’utilisent vos informations que dans le cadre de leurs prestations de services. Vos données ne seront jamais vendues à des tiers à des fins commerciales. Vous consentez à ce que vos Données Personnelles puissent être mises à disposition de nos partenaires, sauf demande de votre part explicite de votre part par mail à info@sowapi.com 5. Cookies SOWAPI utilise des cookies et d’autres technologies similaires pour améliorer votre expérience sur la plateforme. Un cookie est un petit fichier de données envoyé par notre serveur à votre navigateur et qui est stocké sur le disque dur de votre appareil (ordinateur, tablette, smartphone). Les cookies permettent de mémoriser des informations sur vos préférences et d'adapter l'expérience utilisateur en conséquence, tout en renforçant la sécurité et la personnalisation de nos services. SOWAPI utilise notamment des cookies de session, qui peuvent influencer l’ordre d’affichage des résultats sur la plateforme. Vous avez la possibilité de paramétrer votre navigateur pour :
  • Accepter tous les cookies.
  • Être averti avant l’installation d’un cookie.
  • Refuser tous les cookies.
Vous pouvez également désactiver manuellement les cookies via les paramètres de sécurité de votre navigateur. Si vous ne modifiez pas ces paramètres, vous consentez à la collecte et au traitement des données récoltées via les cookies par NES Link SA. Veuillez noter qu’en cas de désactivation des cookies, certaines fonctionnalités de SOWAPI pourraient ne plus fonctionner correctement. 6. Données de navigation et services tiers En utilisant SOWAPI, vous acceptez que nous collections, traitions et utilisions, par des moyens électroniques, vos données de navigation liées à votre utilisation de la plateforme. Nous utilisons également des services tiers pour analyser le comportement de navigation de nos utilisateurs. En acceptant cette politique, vous consentez à ce que ces tiers traitent certaines de vos données de navigation lors de vos visites sur notre plateforme. SOWAPI utilise notamment Google Analytics, un service d’analyse fourni par Google Inc. Google Analytics utilise des cookies. Les données générées par ces cookies concernant votre utilisation de SOWAPI (y compris votre adresse IP) peuvent être transmises et stockées par Google sur des serveurs situés à l’étranger, y compris dans des pays offrant un niveau inférieur de protection des données. Google utilise ces informations pour évaluer l’utilisation de notre plateforme, compiler des rapports et fournir d’autres services liés à l'activité de navigation. Google peut également communiquer ces données à des tiers si la loi l'exige ou lorsque ces tiers traitent ces données pour le compte de Google. Vous pouvez désactiver l’utilisation des cookies en modifiant les paramètres de votre navigateur. Vous avez également la possibilité de désactiver complètement Google Analytics en installant le module complémentaire disponible à l’adresse suivante : http://tools.google.com/dlpage/gaoptout. En utilisant la plateforme, vous consentez expressément au traitement de vos données par Google conformément aux conditions décrites ici. Pour en savoir plus sur la politique de confidentialité de Google Analytics, veuillez consulter : Informations générales sur Google Analytics et la confidentialité. En utilisant SOWAPI, vous acceptez que nous recueillions, traitions et utilisions, à l’aide de moyens électroniques, vos données de navigation liées à votre utilisation de SOWAPI. SOWAPI peut contenir des liens vous dirigeant vers des sites tiers. NES link SA décline toute responsabilité en relation avec les politiques de confidentialité en vigueur sur ces sites tiers, la collecte et l’utilisation de données personnelles qui peuvent y être faites, et pour les contenus de ces sites (que les liens soient des liens hypertextes ou des deep-links). 7. Transmission de données en cas de procédure judiciaire NES Link SA peut être tenu de communiquer vos Données Personnelles dans le cadre d’une procédure judiciaire ou administrative, ou en raison d’un soupçon de délit ou d’une action contraire à la loi. Cela peut inclure des demandes de renseignements de la part d’un tribunal ou d’une autorité judiciaire. Vos Données Personnelles ne seront transmises à des tiers à d'autres fins que celles prévues dans cette Politique de Confidentialité qu'avec votre accord préalable, sauf en cas d'injonction judiciaire. Dans ce cas, vous serez informé que vos Données Personnelles ont été transmises à un tiers. 8. Hébergement de vos Données Personnelles Nous prenons grand soin du traitement de vos Données Personnelles. Raison pour laquelle nous nous engageons à stocker vos données personnelles de manière sécurisée en Suisse, en Europe ou dans un pays ayant un degré de protection similaire ou comparable et à traiter vos Données Personnelles avec toutes les précautions qui s’imposent. Si nous devons transférer vos données personnelles vers des pays en dehors de la Suisse ou de l’UE, nous nous assurerons que des garanties appropriées soient en place, telles que l’utilisation de clauses contractuelles types approuvées par la Commission européenne ou d'autres mécanismes conformes aux lois applicables en matière de protection des données. Vous en serez informé et votre accord préalable sera requis. 9. Plugins et intégrations aux réseaux sociaux Certaines fonctions (appelées plugins) de différents fournisseurs tiers de plateformes de réseaux sociaux (Facebook, LinkedIn, Instagram par exemple) peuvent être intégrées sur notre Plateforme. Si un plugin apparaît sur SOWAPI lors de la navigation, il s’établit automatiquement un lien avec les serveurs du site respectif. Par ce biais, des données concernant votre visite sur SOWAPI peuvent être transmises à ce fournisseur tiers. Si le Membre est identifié en même temps sur le réseau de ce fournisseur tiers, la visite sur SOWAPI peut être liée à son compte en réseau (Facebook, par exemple). NES link SA n’a aucune influence sur ce genre de transmissions de données. Veuillez consulter les informations concernant la protection des données de votre réseau social pour connaître le but et l’étendue de la saisie de vos données, la gestion et l’utilisation ultérieures de vos Données Personnelles par ce fournisseur ainsi que vos droits et vos possibilités de paramétrage pour protéger votre sphère privée. 10. Données Publiques En devenant Membre professionnel, vous acceptez que nous rendions visible à tous les Utilisateurs et Membres et référencions sur le Plateforme certaines Données Personnelles relatives à votre activité (nom de votre société, adresse, numéro de téléphone, localisation). Nous déclinons toute responsabilité si des tiers (des exploitants de moteurs de recherche, par exemple) reproduisent et utilisent des informations rendues publiques sur notre Plateforme. 11. Durée de conservation des données Vos données personnelles sont conservées uniquement pour la durée nécessaire à l'accomplissement des finalités pour lesquelles elles ont été collectées, conformément aux lois applicables. Certaines données peuvent être conservées plus longtemps pour des raisons légales ou comptables. 12. Sécurité des données Nous appliquons des mesures de sécurité organisationnelles et techniques adéquates pour protéger vos Données Personnelles contre tout accès non autorisé, la manipulation, la perte partielle ou totale, ainsi que contre le vol. Ces mesures visent à garantir un haut niveau de protection pour vos informations personnelles. Nos procédures de sécurité sont constamment mises à jour pour suivre les avancées technologiques et répondre aux nouvelles menaces. Toutefois, malgré tous nos efforts, nous ne pouvons pas garantir une sécurité absolue des données. En cas de perte ou de vol de Données Personnelles, nous nous engageons à vous en informer dans les plus brefs délais. Cependant, nous déclinons toute responsabilité en cas d'attaque informatique visant nos serveurs ou centres de données. La protection des données fait partie intégrante de notre culture d’entreprise. Nos collaborateurs ainsi que nos prestataires de services sont contractuellement tenus de respecter la confidentialité des informations et de se conformer aux exigences légales en matière de protection des données. En cas de violation des Données Personnelles, nous notifierons l’autorité compétente de protection des données dans un délai de 72 heures après avoir pris connaissance de l'incident, conformément à l’article 33 du RGPD. Si la violation présente un risque élevé pour vos droits et libertés, vous en serez également informé. 13. Droit d’accès Vous avez le droit de connaître les données détenues à votre sujet. Si vous désirez le faire, veuillez s’il vous plaît nous contacter à l’adresse info@sowapi.com  Nous pourrons vous demander de fournir une preuve de votre identité. Vous pouvez également demander la correction d’informations incorrectes. Lorsque vous effacez votre compte, vos Données Personnelles seront conservées durant une période de 12 (douze) mois afin de répondre aux exigences légales. Passé ce délai elles seront définitivement supprimées. 14. Changements dans la politique de confidentialité La présente Politique de confidentialité peut être modifiée occasionnellement. Si nous modifions la présente Politique de confidentialité de quelque manière que ce soit, nous mettrons à disposition une version mise à jour sur cette page. Continuer à utiliser SOWAPI après ces changements signifie que vous acceptez ces modifications et le traitement de vos Données Personnelles qui en résulte. Les Membres pourront également être informés par courrier électronique, notification ou newsletter de toute modification de la présente Politique de confidentialité. 15. Droit applicable et for La présente Politique de Confidentialité, ainsi que toute question en découlant ou liée à son application, sont régies par le droit suisse, à l'exclusion de toute règle de conflit de lois relevant du droit international privé. En cas de différend concernant cette Politique de Confidentialité, les tribunaux compétents sont exclusivement ceux de Sion (Suisse), sous réserve d’un éventuel recours devant le Tribunal cantonal du Canton du Valais et/ou le Tribunal fédéral suisse. Si vous avez des questions concernant cette Politique de Confidentialité, vous pouvez nous contacter par e-mail à l'adresse suivante : info@sowapi.com
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